Refund Policy

Circumstances in which Returns and/or Exchanges are allowed

1.1. We permit returns and/or exchanges in the following instances:

1.1.1. The incorrect product has been delivered to you.

1.1.2. The product delivered to you is damaged or defective.

1.1.3. You do not want the product which was delivered to you.

1.1.4. Refunds are to be requested within 5 days from date of delivery.

2. When a Return and/or Exchange needs to be initiated

2.1. Returns and/or exchanges need to be initiated within of the product having been delivered to you.

3. The choices you have upon Returning the Product

3.1. When a product is returned to us you can:

3.1.1. Have your account credited.

3.1.2. Have the product replaced/exchanged.

4. How a Return and/or Exchange is initiated

4.1. All returns and/or exchanges shall be initiated by means of an email sent to info@spike-it.co.za setting out:

4.1.1. a valid reason for the return.

4.1.2. refund be requested within 5 days from date of delivery.

4.1.3. whether you would like the account credited or replaced/exchanged.

5. What will happen once a Product is returned

5.1. Once returned, your account with us will be credited or replaced, as per your preference.

5.2.  A 20 % handling fee will be put in place and courier fees included in costs.

 

A refund will attract a 20% handling fee of total invoice for cancellations if approved and sent back to seller within 7 days of approval date at buyers expense after consultation with the seller.

No Refunds shall be accepted for orders sent through for colouring or modifications such as galvanizing, powder coating and epoxy. Items that have used already will not be refunded.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and sent back at buyers expense to sellers address provided upon approval with receipt or proof of purchase within 7 days of approval date. 

Any item that is returned more than 7 days after approval date will not be applicable to a refund and remains the buyers responsibility to do so.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your banking details or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank manager, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted up to 2 months waiting period.

If you’ve done all of this and still have not received your refund yet, please contact us at info@spike-it.co.za

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with proof of picture to info@spike-it.co.za or whatsapp on 071 155 1101.

Shipping
To return your product, you should courier your product to the address we provide upon consultation and approval. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged / deliver your order to reach you, may vary. We offer a standard rate and shipping fees may vary and change without notice. We will not be held responsible for delays that may arise due to unforeseen circumstances and delivery times may change without notice. 

If you are shipping an item over R1000.00, you should consider purchasing a shipping insurance. We don’t guarantee that we will receive your item and will not be held liable for any losses, costs and damages that may occur during delivery once it is dispatched.

We advise our buyers to choose carefully before purchasing any items and avoid making any wrong decisions as we will not be held reliable for your actions therefore no refund shall take place once payment received and dispatched with proof of waybill.

Any person may not request a refund while the order is enroute for delivery to buyers address until it is delivered, inspected, consulted and approved by us to be returned at buyers expense within 7 days of approval date. No person shall interrupt the delivery process and any actions done by the buyer means we will not be held accountable nor liable for any losses and damages. It is therefore the buyers responsibility after order is dispatched.

Payments upon order

No orders will be processed / dispatched until payment cleared and we will not be held responsible for buyers actions sending payment to wrong account. It is the Buyers responsibility to ensure correct payment is made to correct account in due time. All orders are to be paid upfront and items that needs to be sent for colouring and modifications will only be done once payment received and cleared.

It is the clients responsibility to take note of our company policy on our website before purchasing any items through Spike-it therefore we will not be held responsible for any losses, damages, costs or disputes that may arise from a sale. 

By purchasing any items through Spike-it, the buyer approves and respects our company policy. Should the client not be made aware of our company policy upon purchasing through Spike-it in which we will not be held responsible for their actions, we therefore advise our buyers to exercise precaution and safety measures to read through company policies before purchasing any items in future.